Q&A with Graham Ludlow, Director, Strategic Vendor Management, ID.me

ID.me is redefining how Americans sign in and verify their identity with a trusted, user-friendly digital wallet designed for security, privacy, and inclusivity. By leveraging Paravision’s market leading face verification technology, ID.me makes identity verification safer and easier for everyone.

Can you introduce ID.me and its mission in the identity verification space?

ID.me is the next-generation digital identity wallet that makes life more convenient and secure, allowing individuals to create one login, verify their identity once, and access websites securely without re-registering or re-verifying. Over 148 million users rely on ID.me for fast, trusted sign-in across 20 federal agencies, 45 state government agencies, 70 healthcare organizations, and more than 600 leading consumer brands. ID.me is certified as a NIST 800-63-3 AAL2/IAL2 credential service provider by the Kantara Initiative and meets federal authentication standards set by the Commerce Department.

What are some key milestones in ID.me’s journey within government services?

• 2013: NIST awards $1.2M grant to ID.me to develop and test online identification technology.
• 2014: ID.me accredited against federal standards for authentication for login and ID verification.
• 2014: GSA contracts with ID.me to provide a reusable login option for government websites and apps.
• 2020-2022: ID.me prevents more than $270B in fraud during the pandemic according to seven states.
• 2025: ID.me reaches 148M+ users of its digital wallet and enables access to 20 federal agencies, 45 state government agencies, 70 healthcare organizations and 600+ consumer brands.

How has the digital identity landscape changed in the last years?

The pandemic accelerated the need for remote identity proofing. In addition, with the rise of AI and increasingly sophisticated fraud, there was a need for more advanced identity verification, while maintaining true inclusivity of all Americans. Governments now expect digital solutions that are secure and user-friendly, together with an emphasis on inclusivity and fairness in biometric systems.

What trends are shaping identity verification, and what’s coming next?

The proliferation of inexpensive and scalable deepfakes means that the technology used to safeguard Americans and their government agencies, must continuously be two steps ahead. Privacy-centric
digital wallets with biometric authentication and cutting-edge fraud detection are table stakes.

How does a tech company like ID.me successfully collaborate with government agencies?

It starts with trust. We tailor implementations to agency needs, ensure compliance with NIST security and verification standards, and support users at all levels.

What made ID.me choose Paravision for face recognition technology?

Paravision’s high scores in NIST evaluations, transparency, and commitment to ethical technology made them the right choice. Their technology performs well across demographics and aligns with our values. Working with Paravision has enabled us to raise the bar on both performance and fairness in identity verification. Their face matching technology delivers exceptional accuracy across diverse demographics, which is critical to our mission of “no identity left behind.”

 

 

Graham Ludlow is Director of Strategic Vendor Management at ID.me, where he leads partnerships with core technology providers to deliver secure, inclusive digital identity solutions. With a background in Financial Services, Consulting, FinTech and Identity, Graham is dedicated to increasing pass rates, optimizing UX and identifying fraud – all for the lowest cost.